Engen’s Customer Service Centre is dedicated to anticipating our customer’s demands and planning the manufacturing and delivery of approximately 450 products across Sub Saharan Africa and the Indian Ocean Islands.

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Located in Cape Town, South Africa, Engen’s CSC is focussed on providing consistently reliable levels of service in the customer order fulfilment process. This relies on the seamless integration of our manufacturing, distribution, sales and administration functions.

Engen’s CSC, operates according to best practice call centre principles and processes. This allows our dedicated agents to field approximately 27,000 calls and 24,000 emails monthly. Daily Volumes average around 1,300 calls 1,000 emails.

The CSC takes full ownership of all queries and inquiries until they are resolved.

Operating hours:

Monday – Friday: 07:00 - 17:00 (GMT+2)

Contact Information:

Telephone: (+27) 08600 36436

Facsimile: (+27) 0800 111 002

Email: 1call@engenoil.com